Returns & Refund Policy

About our Return Policy

What is your return policy and conditions for return?

Our return policy allows you to return items within 90 days of purchase, provided they are in new and unused condition. Please ensure all original packaging and tags are included. If you have any questions, please feel free to contact us at hello@wilhelminacollective.com. 

How to Start a Return?

To start a return, please contact us at hello@wilhelminacollective.com. Our team will guide you through the process. 

Mention the list of items and the condition for which you accept returns.

We accept returns for all items, provided they are in new and unused condition. Please ensure all original packaging and tags are included. If you have any questions, feel free to reach out to us at hello@wilhelminacollective.com.

Are there any return shipping costs or restocking fees? If yes, then who will be responsible for covering these expenses, the company or the customer?

Buyers are responsible for any import fees. Return shipping costs may also apply, and customers will need to cover these expenses. If you have any questions, please reach out to our customer service team.

About our Refund Policy

Do you offer refunds? If yes, specify the process and exceptions.

Yes, we offer refunds. Please contact us at hello@wilhelminacollective.com to initiate the process. Refunds will be processed once the returned items are received and inspected.

What should I do if I haven’t received my refund yet?

If you haven’t received your refund yet, please contact us at hello@wilhelminacollective.com. Our team will be happy to assist you.

Within how many days will the customer receive the refunded amount?

Upon receipt of the returned item, the refund amount will be processed. The refund time varies on a case-by-case basis. If you have any questions, please contact us at hello@wilhelminacollective.com.