Does Wilhelmina Collective offer repair services for damaged items?
If you find damaged items, reach out to us at hello@wilhelminacollective.com to discuss them in detail.
Will your team provide pick-and-drop service for the damaged items?
Customers can reach out to us at hello@wilhelminacollective.com to learn more about the repair process.
What steps are taken by the brand to ensure a safe delivery?
Your ordered package is bubble-wrapped for extra security. This protects the products from any scratch or damage.
How can customers track their orders?
You can track your order by contacting us at hello@wilhelminacollective.com.
What measures are taken by the brand if the order is canceled?
We at Wilhelmina Collective share email confirmation with our customers in case the order is canceled.
Is it possible for a customer to change the delivery address after shipment?
If you want to change the delivery address after the shipment is completed, get in touch with us at hello@wilhelminacollective.com.
What should I do if my item gets damaged in transit?
If you find out that your item is damaged in transit, email us at hello@wilhelminacollective.com.
What are your shipping rates?
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Share some care instructions that customers need to keep in mind.
Find below some care instructions you should keep in mind after purchasing our product:
- Keep your jewelry in a cool, dry place. Use a jewelry box to store the items and prevent scratches.
- Remove jewelry before swimming, bathing, or using household cleaners to prevent tarnishing and damage.
- Choose a soft cloth when you want to polish your jewelry. Use a mild soap and water solution to deep clean the items.
- Wear your jewelry at the very end when dressing up to avoid contact with perfumes, lotions, and makeup, which can cause tarnishing.
Is there any free trial/ free sample available for buyers?
No, we at Wilhelmina Collective do not provide any free trial/ free sample.
What type of materials are used in making this jewelry?
Each of our jewelry pieces is crafted with high-quality materials, ensuring durability and timeless beauty.
Wilhelmina Collective is always available to address your queries. For any questions, please reach out to us at hello@wilhelminacollective.com